Haiven – Frequently Asked Questions

1. What is Haiven?

Haiven is an AI-powered communication and coordination platform designed specifically for law enforcement, district attorney offices, and law firms. It streamlines victim and witness communication, automates court date reminders, and ensures consistent, compliant follow-ups without increasing workload.

2. How does Haiven benefit my department?

Haiven reduces manual tasks, saves your agency money compared to hiring a full-time coordinator, and improves communication efficiency. It allows staff to focus on high-impact work while the system ensures victims and witnesses stay informed and engaged.

3. Is Haiven compliant with VOCA and other federal funding requirements?

Yes. Haiven’s features and functions align with VOCA’s core objectives, including consistent outreach, documentation of contact attempts, and trauma-informed communication. We also support grant documentation and audit readiness.

4. How secure is Haiven?

Haiven is built with government-level security in mind. All data is encrypted at rest, and the system is hosted on compliant, secure cloud infrastructure. We do not share or sell any data.

5. How much does Haiven cost?

Haiven is offered as a monthly subscription with flexible pricing based on agency size and contract length. A one-time onboarding fee covers setup, customization, and training. Contact us for a tailored quote.

6. How long does implementation take?

Most agencies can be onboarded within 2 to 4 weeks. We handle setup, data migration (if needed), training, and integration support to get you operational quickly.

7. Can we customize Haiven to fit our agency’s needs?

Yes. Haiven is configurable based on your workflow, communication preferences, and reporting requirements. We work closely with each agency to ensure the system fits their processes.

8. What kind of support is available?

SolveX provides ongoing customer support, training materials, and regular check-ins. Dedicated support is included in your subscription, with options for priority support if needed.

9. Do we need special equipment or IT staff to run Haiven?

No. Haiven is cloud-based and accessible through any secure internet browser. There’s no special hardware required, and we handle all software maintenance and updates.

10. Who do I contact to schedule a demo or ask questions?

You can reach us at jarredpekala@solvex-ai.com or visit www.solvex-ai.com to schedule a personalized demo and learn more about how Haiven can work for your agency.